Increasingly, companies around the world are offering remote work options that allow employees to skip the commute and work from wherever they like. The benefits are obvious: better work-life balance, reduced stress levels, general increased happiness, increased productivity, cost savings... the list goes on. But as Uncle Ben tells Peter Parker, with great power comes great responsibility.
Today's consumers seeking customer support have different expectations and even more tools at their disposal. Some immediately turn to Twitter. Some want live chat. Others still like the phone. Then there's texting and Facebook and Yelp and on and on. For the small and mid-sized businesses of the world, this onslaught from all angles is overwhelming. And rest assured, without the right tools in place, inbound requests will fall through the cracks. Here are four tools businesses can check out to effectively manage customer support in the age of information overload...
Last week, Facebook CEO Mark Zuckerberg ditched his jeans and hoodie for a suit and tie as he spent more than 10 hours in front of Congress to field questions related to the privacy scandal that has rocked, well, the world. There's much to unpack but many businesses that rely on Facebook for advertising and marketing initiatives have lots of questions.
Accounting is a core business function. When you have healthy, up-to-date books, you know exactly where your business stands and are able to make confident business decisions. The right accounting software makes all that possible. And since all businesses and personal preferences are different, you've got options.