\n This November\, the Princeton Merchants Associatio n is hosting an innovative and energizing customer service training worksho p for our member businesses. We are happy to offer our Sustaining Members t he opportunity to register for this workshop before we open it up to the re gular membership. See all the details below. We are expecting a full house so sign up today!
\n\n Building a Customer-Friendly Community for t he Holidays and Beyond
\n\n When Princeton-area residents hit the s treets this holiday season they will be looking for shopping\, dining\, and service experiences that satisfy their needs in a variety of ways. Price m atters but the quality of the experience still rules. One important way to make Princeton an attractive alternative to online or Route 1 shopping\, is for all of our businesses to provide friendly\, knowledgeable\, energetic service that leaves our customers feeling good about their choice to spend their dollars in town. \;
\n\n Finding the time and resources t o provide customer service training is a challenge. That'\;s why the Pri nceton Merchants Association is bringing the nation'\;s best known--and loved--customer-service training program right here to town. In partnership with the Princeton Public Library\, the PMA is proud to host the legendary Zingerman'\;s for a 4-hour high-energy customer-service training progra m that will help you jump start your holiday sales\, and keep them growing throughout the year!
\n\n Zinger man&rsquo\;s has set the standard for great customer service in the special ty foods industry. \;This success has come from combining an innovativ e service philosophy with practical working systems\, all of which ZingTrai n will share in this workshop. Zingerman&rsquo\;s approach has been success fully applied in a wide variety of businesses and non-profits that are comm itted to improving the quality of their customer service\, including banks\ , insurance agencies\, schools\, health care providers\, museums\, librarie s\, and non-food retailers.
\n\n Create a customer-service training program that engages and energizes your staff. The workshop will be inform al and interactive\, providing opportunities for discussion and hands-on pr actice. The focus of the session will be on developing a Culture of Great S ervice\, with an opportunity to develop individual Action Plans of customer service improvements that participants can implement in their business or department. Participant workbooks will include samples of tools and trainin g materials used at Zingerman&rsquo\;s.
\n\n The more you send\, th e more you save! The cost of this workshop is $80 per person. Send 6 to 10 staff members and the price goes down to $70 per person. For 11 or more\, i t is $65 per person. You get an additional 10% off when you register and pa y in full by September 15\, 2010!
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\n Since they opened their doors in Ann Arbor\, Michigan in 1982\, Zingerman&rsquo\;s Delicatessen has become one of the country&rsquo\ ;s leading specialty food stores. With an emphasis on education\, flavor\, tradition and integrity of ingredients\, they&rsquo\;ve worked to create a living\, breathing\, active culinary laboratory where one can experience ev erything from corned beef and noodle kugel\, to hand-picked Kalamata olives \, to hand made croissants and pretty much everything in between. And in th e process they&rsquo\;ve gained a reputation for sourcing unique\, full fla vored\, traditionally made foodstuffs from all over the world.
\n\n In essence\, Zingerman&rsquo\;s has become an Ann Arbor institution. In bu ilding on that success\, the standard model would dictate opening dozens\, or even hundreds\, of additional Delis all over the country. Instead they d ecided to pursue a more unusual plan\, one which they felt would allow them to build on what they&rsquo\;d successfully started while establishing pos itive growth opportunities for people within their organization. Zingerman& #39\;s chose to create what they call the Zingerman&rsquo\;s Community of B usinesses&mdash\;a collection of Zingerman&rsquo\;s businesses\, each with its own food specialty\, all located in the Ann Arbor area\, each working t o help make the shopping and eating in every aspect of Zingerman&rsquo\;s m ore flavorful and more enjoyable than ever. In each business they&rsquo\;ve sought out a managing partner or partners so that there will be someone to bring passion and persistence into play on a day to day basis. Paul and Ar i (the founders of Zingerman'\;s) are there to provide guidance\, suppor t\, leadership and whatever else they need to do\, which includes everythin g from tracking down great food\, contributing to the community\, providing plenty of training classes\, leadership work at all levels all the way thr ough clearing tables and emptying the trash.
\n\n On any given day\ , the Zingerman&rsquo\;s Experience is made and delivered by nearly five hu ndred people&mdash\;partners\, managers and staff in seven different busine sses in addition to the Deli&mdash\;to the tune of roughly $36\,000\,000 in annual sales.
\n\n Learn more about Zingerman'\;s: \;The Coolest Small Compa ny in America.
\n SUMMARY:Zingerman's: The Art of Giving Great Service LAST-MODIFIED:172101 CREATED:142308 END:VEVENT END:VCALENDAR